Scope and responsibility
This notice explains how TN Business Solutions Pvt LTD handles information collected through tnbusinesssolutions.com and its enquiry service. Each linked store has its own privacy notice for its shopping and support features.
Information we receive
Our form collects your name, email address, chosen topic, optional company and order or invoice reference, and the message you send. We also receive any personal information you voluntarily include in correspondence. Please limit it to what is needed and do not submit passwords, payment credentials or identity documents.
Hosting and security services may process IP addresses, request times, browser information and technical logs. Our enquiry service uses information derived from an IP address to limit repeated submissions and detect duplicate messages.
Why we use information
We use enquiry details to respond, identify the relevant brand or issue, discuss a requested business engagement, handle complaints and privacy requests, and keep appropriate correspondence records. Technical information supports website delivery, abuse prevention and fault investigation. Submitting an enquiry does not subscribe you to marketing.
Storage, access and sharing
Enquiries are sent to TN’s support service and stored on a server managed by TN, outside the public website directory. Relevant team members and service providers may access information needed to handle an enquiry, maintain systems or meet legal obligations.
If you ask about a store, relevant details may be shared with the team handling that store. We do not sell enquiry information. Information may also be disclosed where required by law or necessary and lawful to investigate fraud or protect rights. Service providers may process data outside Pakistan.
Retention and security
Our retention policy is to keep information only for as long as needed for the enquiry, a resulting engagement, dispute handling and applicable record-keeping duties. The appropriate period depends on the nature of the record; it is not an unlimited right to retain data.
We use HTTPS and restrict access to stored enquiries. No online service can guarantee absolute security. If you believe you sent sensitive information or identify a security concern, contact us promptly without repeating those credentials.
Your choices and requests
You can choose not to submit a form, although we may then be unable to respond to a particular request. You can ask about access, correction or deletion of information you provided, or raise a concern about its use, through Contact. Applicable rights and exceptions depend on the law.
We may ask for proportionate verification to protect your information. Please give enough context to locate the correspondence without sending identity documents in the initial form. Some records may need to be retained for legal or dispute-related reasons.
Cookies, children and updates
The portfolio does not add advertising or analytics trackers. See our Cookie Policy for browser storage and third-party website information. Our business enquiry service is intended for adults or authorised business representatives; please do not submit children’s personal information.
We update this notice when our practices change and show the revision date above. Privacy questions can be sent through our Contact page.
Permitted purposes and data minimisation
We use personal information only for a defined purpose connected with your request, the website or an applicable legal obligation. Depending on the circumstances and applicable law, this may include responding to a request before a contract, performing an agreed engagement, meeting a legal duty or pursuing a permitted interest such as preventing abuse. Where consent is required for an optional use, we must obtain it separately; accepting website terms is not blanket consent to unrelated processing.
We seek only the information reasonably necessary for the purpose. Please avoid sending another person’s confidential information without authority. Enquiry information is not used for unrelated marketing or sold to third parties.
Compliance checks and restricted disclosures
If an enquiry or business engagement requires an authorisation, fraud-prevention or legally required identity check, we may request proportionate supporting information and explain the purpose. Any identity documents required by an authorised provider must be supplied through a confirmed, appropriate channel, not this general enquiry form.
Information disclosed for suspected fraud, anti-money laundering or counter-terrorist financing (AML/CFT), applicable sanctions restrictions, a legal claim or an official request must have a lawful basis. We limit disclosure to what is relevant and necessary and check the authority for a request where appropriate. This is not an unrestricted permission to share enquiry records.
TN’s portfolio does not process payments or maintain wallet or card credentials. A payment provider involved in a separate store purchase may process identification and transaction information for any required know-your-customer (KYC) checks under its own notice and legal responsibilities.
Service providers and international processing
Hosting and support providers may process information in the countries where their systems or staff operate. We must consider their role, the information needed and any safeguards or transfer conditions required by applicable law before using a provider for that purpose. We do not promise that all information remains in Pakistan.
Where a provider acts on our instructions, access and use should be limited to the agreed service. Providers collecting information directly for their own legal or payment responsibilities explain that processing in their own privacy notices.
Security incidents and preservation of records
Report suspected exposure or misuse through Contact, without sending the affected credentials. If a personal-data incident is identified, our response is to assess what happened, take appropriate containment steps and preserve relevant evidence. We will notify affected people or competent authorities where applicable law requires it.
Access should be limited to people who need the information for their responsibilities. When the purpose ends, information should be deleted or anonymised unless a legal obligation, unresolved dispute or other lawful reason requires retention. A temporary preservation requirement should be limited to relevant records; a deletion request does not override such a requirement.
Privacy rights and consent choices
Depending on applicable law, you may be able to request access, correction, deletion, restriction, objection or a copy of your data. Where processing depends on consent, you may withdraw it for future processing without affecting prior lawful use. These rights are subject to the conditions and exceptions in the law that applies to your request.
Use Contact with enough context to locate the record. We may verify identity proportionately, explain a lawful restriction and respond within any applicable statutory period. You retain the right to approach a competent authority where available. The enquiry form’s technical abuse limits are not credit scoring or an automated decision about entitlement to a financial service.