Frequently asked questions
A little clarity.
A useful next step.
Answers about TN, our stores, business enquiries and the support available to you.
About TN
What does TN Business Solutions do?
We develop and manage the digital presence of our retail brands, including their identity, storefront presentation and customer information. This website brings the portfolio together. Read more about TN.
Which stores are part of the portfolio?
Samaan Ghar covers home and kitchen, Rang Roop makeup and beauty, PhoneKit mobile accessories, Barq everyday electronics, and JoshFit fitness equipment. Explore the five brands.
Can I buy a product on this website?
This is the TN portfolio and enquiry site. Follow a brand link to browse its products, current availability and purchasing information. This website does not take orders or payments.
Orders, payments and returns
Who should I contact about an order?
Use the Contact page of the store where you placed the order and include the order reference. Our Contact page lists direct support links for every store.
How do I return an item or request a refund?
Check the relevant store’s return conditions and contact its team with the item, reference and reason. Obtain confirmed return instructions before sending anything. Read our return and refund guidance.
Can I cancel an order?
Ask the store promptly. The available options depend on processing and dispatch status and the policy that applied to your purchase. Wait for a confirmed outcome; see Cancellation Policy.
How much is delivery and how long will it take?
Coverage, charges and estimated delivery times depend on the store and order. Check its delivery information before purchase and contact the store if tracking is unclear. See Shipping & Delivery.
Do you accept Easypaisa or JazzCash here?
TN’s portfolio does not collect payments. For a store purchase, use only methods currently enabled and explicitly offered by that store. A mention of a payment provider does not mean its integration is active.
What if a payment failed or I was charged twice?
Check with the store and payment provider before repeating a payment. Keep the transaction reference. Report unauthorised activity to your provider promptly and never send PINs or OTPs through a support form. See payment safety guidance.
Does every product have a warranty?
Coverage is product-specific and must be stated by the store or manufacturer. Your applicable statutory rights remain separate. See Warranty & Product Support.
Working with us and getting support
Can I discuss a business project or partnership?
Yes. Use Contact to describe your business, intended work and preferred timing. Any scope, price and obligations must be agreed in writing.
How long does a project take, and is ongoing support included?
Timing depends on the agreed scope, content, integrations and review process. Support and maintenance must be included in the written agreement. There is no fixed delivery time or automatic ongoing support package for every enquiry.
How do you handle my enquiry details?
We use them to respond, route the request and keep relevant correspondence. Enquiries are not marketing subscriptions. Read the Privacy Policy for storage, sharing and choices.
How can I raise a complaint or privacy request?
Choose the relevant topic on our Contact form. Include the brand and reference where relevant. Our complaints page explains how to request a review.