Which policy applies?
TN’s portfolio does not sell products or collect payment. If you bought from Samaan Ghar, Rang Roop, PhoneKit, Barq or JoshFit, the policy published by that store for your purchase applies together with your legal rights. This page explains how to find support; it does not create a different return window or reduce those rights.
Requesting a product return
Contact the store with your order reference, item, delivery date, reason for the request and the resolution you are seeking. For a damaged, incorrect or faulty item, describe the issue and keep relevant packaging and evidence where reasonably possible. The team can advise how to provide supporting images safely.
Check the store’s eligibility conditions, reporting window, hygiene restrictions and packaging requirements. A restriction on a change-of-mind return does not remove any remedy required by law for a faulty or misdescribed item.
Return instructions and costs
Obtain confirmed instructions before sending an item. Do not use the portfolio or a sample address as a returns depot. Ask the store to confirm the destination, return method and responsibility for postage for your particular case. Unrequested parcels may be difficult to identify or process.
Refund approval and payment route
The store reviews the order, payment and reason for the claim before confirming eligibility and the proposed remedy. Where a refund is approved, the amount, method and expected processing time should be communicated. Use the original payment route where supported; any exception requires appropriate verification.
Payment providers can take additional time to post a refund. A request, screenshot or message alone does not establish that funds have been refunded. Keep the reference and contact the store or provider if the stated time has passed. Duplicate payments and suspected unauthorised charges should be reported promptly.
Business-service refunds
For a separately agreed TN business project, cancellation and refund treatment depend on the written scope, work completed, approved third-party costs and applicable law. Explain the disputed deliverable, invoice or charge and the remedy requested. There is no blanket non-refundable rule on this portfolio, and an enquiry creates no payment obligation.
If you need further help
Start with the store that handled the purchase. If you cannot resolve a concern, use TN Contact with the store name, reference and a summary of the correspondence. You can also follow our complaints process.