Delivery is arranged by the store
This portfolio does not dispatch products. Delivery coverage, fees, estimated times and any order restrictions are shown by the individual store. Check those details before placing an order; there is no single delivery promise covering every brand.
Address details and tracking
Give the store complete, accurate delivery details and notify it promptly if a correction is needed. Address changes after processing or dispatch may not be possible. Use the order confirmation and any tracking details supplied by the store or courier.
Late, missing or damaged parcels
Contact the store with the order reference, expected delivery date and any tracking update. For an item reported delivered but not received, check the delivery information and let the team know promptly. Report damage, missing items or an incorrect product and retain relevant evidence where practical.
The appropriate remedy depends on the order circumstances, the store’s policy and applicable consumer rights. See Returns & Refunds for how to raise a return request.
Where to get help
Use the relevant store’s Contact page first. If you need TN to help route an unresolved concern, contact us with the store name and reference. Do not submit a full delivery address publicly or send parcels without confirmed return instructions.